Technical Support Specialist for ATM Switch

3 weeks ago


Dubai, Dubai, United Arab Emirates Sundus Full time
Job Summary

We are seeking a highly skilled Technical Support Analyst to join our team at Sundus. The successful candidate will be responsible for providing maintenance and support activities for ATM Switch and Self-Service Terminals in all environments.

Key Responsibilities
  • Provide maintenance and support activities for ATM Switch and Self-Service Terminals in all environments.
  • Maintain system and application service availability as per assigned SLAs and ITD systems/services availability report.
  • Track and resolve incidents and known errors through approved processes and follow Incident Management and Escalation process.
  • Provide necessary support for ATM Switch and Self-Service Terminals areas' related Projects/Enhancements/BAUs and Integrations with other internal and external systems.
Requirements
  • 8-10 years' experience in IT environment with specialized experience in assigned application portfolio and respective business domain.
  • Minimum 5+ years in a similar role.
  • Language: Arabic, English.
  • Nationality: Emirati.
  • Education: Bachelor's Degree.


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