Customer Support Specialist
1 month ago
We are seeking a highly skilled and motivated Customer Engineer to join our team at Asterix Communications. As a Customer Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Install, maintain, and repair equipment within an assigned territory/region to ensure continuity of customer operations and high levels of customer satisfaction.
- Respond to customer concerns or problems by resolving them or escalating them to the proper associate, team member, territory manager, or the Control Tower.
- Build working relationships with customers and develop informal communication channels with customer accounts at the local level.
- Represent Asterix Communications in a manner that reflects positively on the image and reputation of the company.
- Perform periodic preventative maintenance on assigned products and diagnose problems, make minor repairs, and replace components.
- Follow appropriate security procedures when working with ATMs and/or within financial institutions.
- Responsible for all NCR assets used in the delivery of customer services, including tools, software, vehicles, documentation, and intellectual property.
- Accurately and promptly report calls and activity, as well as other reporting as required.
- Track and report all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
- High School Diploma or equivalent.
- 0-1 years of related experience.
- Ability to work with Microsoft Office suite.
- Experience on Windows XP, Windows 2000 operating systems required.
- Experience in PC Hardware Maintenance and support.
- A+ Certification.
- ITE or Polytechnic in Electronics and Communications Engineering.
- Works well with minimal supervision.
- Good problem-solving skills.
- Ability to pick up new skills quickly.
- Ability to work under pressure.
- Ability to meet deadlines and produce high-quality work.
- Excellent interpersonal skills/customer relationship skills required.
- High level of mechanical/electrical aptitude.
- Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
- High level of personal integrity.
- Support and promote teamwork and cooperative effort.
- Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
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