Technical Support Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates myGwork - LGBTQ+ Business Community Full time

Job Summary

We are seeking a skilled and customer-obsessed Technical Support Specialist to join our Beta support team. As a Technical Support Specialist, you will play a critical role in providing technical support to internal and external customers testing new products and features for Blink.

Key Responsibilities

During Beta projects, you will assist testers who are encountering issues with new products and features, identify root causes of tester issues, and provide valuable feedback to business and development teams. Outside of Beta projects, you will address customer concerns and provide a high level of technical support to customers.

Requirements

We are open to hiring candidates to work out of one of the following virtual locations: FL, NC, NH, SC, or TX. To be successful in this role, you must be able to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. You should also have experience with Microsoft Office products and applications, as well as 2+ years of technical customer service experience. Preferred qualifications include 3+ years of customer service experience and bilingual skills.



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