IT Technical Support Specialist
3 weeks ago
Technical Support and Assistance Role
This is an exciting opportunity to provide technical assistance and support to end-users within a global company based in the Middle East.
The IT Support Specialist will be required to respond to user inquiries and technical issues through various channels, such as face-to-face interactions, ticketing solutions, and phone calls, ensuring that tickets are logged and updated correctly.
This role will also involve troubleshooting and resolving hardware, software, and network problems in a timely manner.
Key Responsibilities
- Provide technical assistance and support to end-users
- Respond to user inquiries and technical issues
- Troubleshoot and resolve hardware, software, and network problems
- Ensure tickets are logged and updated correctly
Requirements
The ideal candidate should have experience working in the legal, professional services, or related field and be familiar with Windows 10 and 11, Mac, Office 365, and Exchange. Experience with ServiceNow is also advantageous.
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