Technical Support Specialist for ATM Switch and Self-Service Terminals
3 days ago
Job Summary
At Sundus, we are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing maintenance and support activities for ATM Switch and Self-Service Terminals in all environments, including DEV, SIT, DTS, UAT, and PROD/DR.
Key Responsibilities
- Ensure the availability of ATM Switch and Self-Service Terminals systems and applications as per assigned SLAs and ITD systems/services availability report.
- Track and resolve vendor support issues and respond to incident tickets in a timely fashion.
- Provide necessary support for ATM Switch and Self-Service Terminals areas' related Projects/Enhancements/BAUs and Integrations with other internal and external systems.
Requirements
- 8-10 years of experience in IT environment with specialized experience in assigned application portfolio and respective business domain.
- Minimum 5+ years in a similar role.
- Arabic and English language proficiency.
- Nationality: Emirati.
- Education: Bachelor's Degree.
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