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Guest Services Coordinator

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Mövenpick Hotels & Resorts Full time
About Mövenpick Hotels & Resorts

We are a leading hospitality company that offers a unique blend of Swiss hospitality and international flair. Our resorts and hotels are designed to provide a memorable experience for our guests, with a focus on comfort, quality, and exceptional service.

Job Summary

We are seeking an experienced and skilled Assistant Guest Relations Manager to join our team at Mövenpick Resort Al Marjan Island. As a key member of our Guest Services team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Guest Services Operations: Ensure the efficient operation of Guest Services, including managing guest complaints and incidents, and providing solutions to resolve issues.
  • Team Management: Supervise and motivate the Guest Services team to deliver exceptional service and meet performance targets.
  • Upselling and Revenue Growth: Manage and motivate the team to upsell and ensure that rates are in line with company instructions.
  • Guest Relationships: Develop high-quality relationships with guests throughout their stay, to encourage loyalty and repeat business.
Requirements
  • Experience: Minimum of two years' experience in a similar role in a 5-star luxury hotel.
  • Education: Bachelor's degree in Hospitality or equivalent.
  • Skills: Knowledge of MS Office and Opera system, ability to speak other languages (preferably Russian), strong verbal and written communication skills, and a genuine passion for customer service.
What We Offer
  • Employee Benefits: Employee benefit card offering discounted rates in Accor worldwide.
  • Learning and Development: Learning programs through our Academies, opportunity to develop your talent and grow within your property and across the world.
  • Corporate Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.