Customer Service Ambassador
3 days ago
We are seeking a skilled Customer Service Ambassador to join our team at Accor. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
- Key Responsibilities:
- Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning.
- Provide information to guests about the property and surrounding area amenities, including special events and activities.
- Answer and record all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
- Review shift logs and document pertinent information.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow company policies and procedures, maintain confidentiality, and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Maintain awareness of undesirable persons on property premises.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Knowledge of customer service principles and practices.
- Ability to work effectively in a team environment.
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