Customer Service Ambassador

3 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Customer Service Ambassador

We are seeking a skilled Customer Service Ambassador to join our team at Accor. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

  • Key Responsibilities:
  • Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning.
  • Provide information to guests about the property and surrounding area amenities, including special events and activities.
  • Answer and record all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
  • Review shift logs and document pertinent information.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow company policies and procedures, maintain confidentiality, and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Maintain awareness of undesirable persons on property premises.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of customer service principles and practices.
  • Ability to work effectively in a team environment.


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