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Business Process Excellence Lead

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Dautom Full time

Job Summary

We are seeking an experienced Business Process Excellence Lead to join our team at Dautom.

The successful candidate will have a strong background in process improvement and a proven track record of driving business outcomes.

Key Responsibilities

  1. Develop and implement process improvements to enhance productivity and quality.
  2. Analyze data to identify areas for improvement and develop strategic recommendations.
  3. Collaborate with cross-functional teams to drive business outcomes and achieve key performance indicators (KPIs).
  4. Stay up-to-date with industry trends and best practices in business process excellence.

Requirements

  • Proven expertise in Lean, Kaizen, and process improvement in contact center environments.
  • Experience in service quality monitoring and workforce productivity enhancement.
  • Hands-on experience in root cause analysis, cost-benefit analysis, and automation adoption.
  • Adept in agile methodologies and well-versed in applying them to analytics projects.

Benefits

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.