Senior Campaign Operations Manager

6 days ago


Dubai, Dubai, United Arab Emirates Talabat Full time
Role Overview

As a key member of our Regional Marketing team, you will be responsible for delivering high-quality campaigns across 8 markets, leveraging Braze as our primary campaign management tool. Your expertise in campaign operations will ensure seamless execution, quality assurance, and timely delivery of complex campaigns.

Key Responsibilities
  • Develop and implement efficient campaign request intake processes to improve team productivity and adherence to SLAs.
  • Collaborate with Regional and Local stakeholders to understand and deliver on critical campaign requirements.
  • Identify opportunities to automate recurrent campaigns and implement process improvements.
  • Work closely with Central Retention Solution teams to enhance campaign operations through dynamic content and efficiency gains.
  • Provide subject matter expertise to launch complex campaigns on Braze and mentor junior team members to upskill them on Campaign Ops best practices.
Requirements
  • At least 7 years of experience in campaign operations, with a strong background in people management and stakeholder management.
  • Deep expertise in Braze and experience working with Agile models for delivery.
  • Strong analytical and problem-solving skills, with the ability to iterate and improve processes based on learnings.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.


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