Guest Relations Ambassador
3 weeks ago
Key Responsibilities:
- Guest Arrival and Check-in: Welcome guests with a warm and friendly demeanor, ensuring a smooth arrival experience by providing assistance with check-in procedures.
- Guest Service and Support: Act as a point of contact for guests throughout their stay, addressing inquiries, requests, or concerns promptly and efficiently.
- Guest Needs and Preferences: Proactively anticipate guest needs and preferences, offering personalized recommendations and assistance to enhance their experience.
- Guest Feedback and Complaints: Handle guest feedback and complaints professionally and effectively, resolving issues in a timely manner to ensure guest satisfaction and retention.
- Guest Records and Profiles: Maintain accurate guest records and profiles, documenting preferences, special occasions, and feedback to personalize future interactions and enhance guest satisfaction.
- Interdepartmental Collaboration: Collaborate closely with other departments, including housekeeping, food and beverage, and front office, to ensure seamless communication and coordination in delivering exceptional guest service.
- Establishment Standards: Uphold the standards and values of the establishment at all times, demonstrating professionalism, integrity, and a commitment to excellence in guest relations.
Requirements:
- Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Experience: Previous experience in a guest-facing role within the hospitality industry is highly desirable.
- Skills: Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with guests.
- Problem-Solving: Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
- Attention to Detail: Exceptional attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
- Software Proficiency: Proficiency in relevant software applications, including hotel management systems and Microsoft Office suite.
- Flexibility: Flexibility to work shifts, including evenings, weekends, and holidays, as required.
Work Arrangements:
No remote work option is available for this position.
This is a full-time employment opportunity.
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