Guest Relations Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Atlantis Resort Full time
About the Role

We are seeking a highly skilled and experienced Guest Relations Manager to join our team at Atlantis Resort. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Develop and maintain strong relationships with guests, local residents, and regulars to ensure a personalized and luxurious experience.
  • Act as a sales ambassador, encouraging repeat business and capturing new opportunities while communicating guest needs to the restaurant management team.
  • Contribute to building and managing the guest database, working closely with the PR and marketing teams to communicate upcoming events and initiatives.
  • Provide exceptional communication and interpersonal skills, ensuring a positive and professional interaction with guests and colleagues alike.
Requirements
  • Minimum 2-3 years' experience in a similar role in a luxury hotel or restaurant.
  • Clear passion for the Food & Beverage industry, guest experience, and a willingness to learn in a supportive environment.
  • Excellent communication and interpersonal skills, with the ability to work flexible hours.
About Us

Atlantis Resort offers an unbeatable opportunity to grow and develop your career in a dynamic and culturally diverse environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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