Guest Relations Ambassador

3 weeks ago


Dubai, Dubai, United Arab Emirates JUMEIRAH Full time
Key Responsibilities

The Guest Relations Officer will be responsible for ensuring a seamless and personalized experience for all guests. This includes identifying customer needs and expectations, providing appropriate products and services, and resolving any issues that may arise.

Key Performance Indicators:

  • Guest satisfaction ratings
  • Issue resolution rate
  • Guest retention rate

Requirements:

  • 1 year of experience in a similar role in a 5-star hotel or luxury restaurant
  • Fluent in English and an additional international language
  • Knowledge of Food and Beverage applications: Micros and Sevenrooms
  • Passion for delivering exceptional dining experiences

Desired Candidate Profile:

  1. Guest Engagement: Actively interacting with guests to ensure a welcoming atmosphere
  2. Complaint Resolution: Addressing and resolving guest complaints promptly and professionally
  3. Personalized Service: Tailoring services to meet individual guest preferences
  4. Feedback Collection: Gathering feedback from guests to assess satisfaction and identify areas for improvement
  5. Coordination with Departments: Collaborating with various departments to ensure seamless service delivery
  6. Information Provider: Offering information about hotel services and amenities
  7. VIP and Special Guests: Managing special requests and ensuring VIP guests receive personalized attention
  8. Event Support: Assisting in organizing events and activities for guests
  9. Training and Support: Providing guidance to front-line staff on best practices in guest relations and customer service
  10. Reporting: Compiling reports on guest interactions and feedback


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