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Strategic Account Manager

2 months ago

Dubai, Dubai, United Arab Emirates Whizz HR Full time

Key Responsibilities:

1. Relationship Building: Foster and maintain strong, long-term relationships with key clients, serving as their primary point of contact for all business-related matters.

2. Strategic Planning: Collaborate with cross-functional teams to formulate strategies for strengthening assigned accounts and maximizing the company's potential to establish business partnerships.

3. Client Needs Assessment: Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.

4. Team Collaboration: Work closely with sales, marketing, and customer support teams to ensure seamless delivery of products/services and exceptional customer experience.

5. Issue Resolution: Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

6. Product Development Feedback: Provide feedback and insights from clients to product development teams, contributing to the development of new products/services.

7. Reporting and Presentations: Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Prepare presentations to customers and proposals, liaise and attend meetings with clients, business associates, and internal company staff as required.