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We are seeking a highly skilled Operations Support Specialist to join our team at National Oilwell Varco. The successful candidate will be responsible for handling customer order processing, logistics, and inventory management.
Key Responsibilities- Maintain a strong working relationship with other managers within the organization.
- Ensure the highest standards of Health, Safety, and Environment (HSE) are met.
- Be fully accountable for the Solids Control & Waste Management profit and loss account throughout the region.
- Continuously enhance service quality by developing and motivating staff to achieve consistently high standards of performance and effectiveness.
- Responsible for the quotation of all spares and equipment as required by the customer, utilizing collaboration skills to solve problems and improve performance to achieve business targets and customer satisfaction.
- Drive continual improvement processes, working with various disciplines to ensure a smooth and timely transition from customer order to customer delivery.
- Customer Order Follow-up
- Timely invoicing of sales orders, rental, and services to customers in the Middle East region.
- Assist with expediting overdue orders as required.
- Oversee customer orders and report any delays to the supervisor.
- Process customer orders into our system in a proactive manner to maintain output and performance indicator spreadsheets.
- Proactively work with purchasing to assist with the review of stock levels.
- Notify clients of any delays in a courteous manner.
- Maintain and update ERP Systems.
- Actively promote HSE and support the region adequately.
- Manage the implementation of company policies regarding compliance, timekeeping, holiday planning, performance reviews, and disciplinary procedures.
- Promote and implement training at all levels of our organization.
- Support logistics requirements.
- Handle Asset Management (TAT) in ERP system.
- 2-5 years of experience in a similar job of customer order processing and logistics.
- Order Processing and Invoicing experience.
- Minimum Graduate Qualification.
- Logistics and Inventory Knowledge.
- Good knowledge of Microsoft Office.
- Excellent communication skills in English.
- Experience in ERP Package, JDE Experience highly preferred.