IT Support Specialist

3 weeks ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time

Job Summary

Talent Pal is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing high-level technical support to end-users, including troubleshooting hardware, software, network, and application issues.

Key Responsibilities

  • Provide technical support to end-users, including troubleshooting hardware, software, network, and application issues.
  • Diagnose and resolve complex technical problems efficiently and effectively.
  • Assist in resolving escalated support tickets from junior support staff.
  • Maintain and monitor the organization's IT infrastructure, including servers, network devices, and security systems.
  • Work as a system administrator to ensure the proper functioning and availability of servers and services.
  • Participate in the planning, implementation, and maintenance of IT infrastructure upgrades and improvements.
  • Manage and respond to critical incidents promptly, minimizing downtime and ensuring business continuity.
  • Investigate and analyze recurring technical issues, identifying root causes and implementing preventive measures.
  • Develop and deliver training sessions for end-users to enhance their technical skills and knowledge.
  • Create and maintain comprehensive documentation, including user guides, standard operating procedures, and knowledge base articles.
  • Implement and enforce IT security policies, ensuring that systems and data are protected from unauthorized access and threats.
  • Stay updated on industry best practices and compliance regulations, making necessary adjustments to maintain a secure IT environment.
  • Manage hardware and software inventory, ensuring accurate records and timely replacements or upgrades as needed.
  • Coordinate with vendors for procurement, maintenance, and repair of IT equipment and software licenses.
  • Collaborate with cross-functional teams to address technical challenges and contribute to IT-related projects.
  • Communicate effectively with non-technical stakeholders to explain complex technical concepts in simple terms.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 3 to 5 years of experience in IT support roles, with a proven track record of handling complex technical issues.
  • Strong knowledge of operating systems (Windows, macOS), hardware components, and networking principles.
  • Proficiency in troubleshooting software applications, email systems, and hardware peripherals.
  • Familiarity with ITIL framework and best practices in incident, problem, and change management.
  • Experience with remote support tools and techniques.
  • Excellent communication and interpersonal skills.
  • Industry certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, Cisco CCNA, etc., are a plus.
  • Ability to work independently and collaborate effectively within a team.

Benefits

  • A collaborative environment where diversity is celebrated.
  • A flexible workforce.
  • A competitive market salary with housing and transport allowances.
  • A fast-moving supportive company where everybody takes ownership over their work.
  • The opportunity to share in the success of the business with stock options for qualifying employees.
  • The opportunity to work on a product with growing global appeal.
  • The opportunity to work with some of the most talented people in the industry from well-known digital brands.

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