Service Accounts Team Associate

1 day ago


Dubai, Dubai, United Arab Emirates Leidos Full time
Job Summary

We are seeking a highly skilled and motivated individual to join our Service Accounts Team as a Service Accounts Team Associate. In this role, you will be responsible for providing exceptional customer service and driving sales of our service offerings to existing and new customers.

Key Responsibilities
  • Serve as the primary point of contact for assigned customer accounts, handling inquiries and requests in a timely and professional manner.
  • Develop a deep understanding of our service accounts, products, and service portfolio to identify opportunities for upsell, cross-sell, and renewal.
  • Manage preparations for all assigned accounts, including proposal development and quote preparation.
  • Generate regular progress reports for each account, highlighting key achievements and areas for improvement.
  • Collaborate with regional service teams to align account objectives with regional goals.
  • Champion customer satisfaction by soliciting feedback and implementing process improvements.
Requirements
  • Bachelor's degree with 2-4 years of prior relevant experience, or equivalent combination of education and experience.
  • Excellent written and verbal communication skills, with the ability to multitask and juggle multiple responsibilities.
  • Strong organizational skills and attention to detail, with a proven track record of meeting or exceeding quotas and receiving positive customer feedback.


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