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Sales & Service Associate

2 months ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Sales & Service Associate to join our team at Marriott International, Inc. As a key member of our reservations team, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Verify availability of room types and rates to ensure accurate and personalized guest experiences.
  • Explain guarantee and cancellation policies to callers, ensuring clear understanding and satisfaction.
  • Accommodate and document special requests, including room assignments and amenities.
  • Answer guest questions about property facilities and services, providing detailed information and recommendations.
  • Use sales techniques to maximize revenue and enhance guest satisfaction.
  • Input and access data in reservation systems, ensuring accuracy and efficiency.
  • Follow proper escalation procedures when addressing guest concerns, ensuring prompt and effective resolution.
Requirements
  • High school diploma or equivalent required.
  • No related work experience is required.
  • No supervisory experience is required.
Preferred Qualifications
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in computer systems and software.
What We Offer

As a Sales & Service Associate at Marriott International, Inc., you will have the opportunity to work with a diverse team of professionals, develop your skills and knowledge, and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and advancement.