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Hospitality Service Associate

2 months ago

Dubai, Dubai, United Arab Emirates Accor Full time

Job Summary

We are seeking a skilled and enthusiastic Hospitality Service Associate to join our team at Accor. As a key member of our Food and Beverage department, you will be responsible for delivering exceptional service to our guests and ensuring their satisfaction with our food and beverage offerings.

Key Responsibilities

  • Guest Interaction
    • Greet guests and present them with our menu offerings.
    • Inform guests about our daily specials and menu changes.
    • Suggest food and beverage options to guests and upsell when appropriate.
    • Take food and beverage orders from guests and ensure accurate entry into our point-of-sale system.
  • Order Management
    • Process orders efficiently and accurately.
    • Ensure that all orders are prepared and delivered to guests in a timely manner.
  • Customer Service
    • Respond promptly to guest inquiries and resolve any issues that may arise.
    • Provide exceptional service to guests, ensuring their satisfaction with our food and beverage offerings.
  • Teamwork
    • Work collaboratively with other team members to ensure seamless service delivery.
    • Support colleagues as needed to ensure that all tasks are completed efficiently.
  • Adherence to Standards
    • Adhere to our company's grooming and appearance standards.
    • Ensure that all equipment and facilities are maintained in a clean and safe condition.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Knowledge of food and beverage service standards and procedures.
  • Ability to work collaboratively as part of a team.
  • Adherence to our company's grooming and appearance standards.

What We Offer

As a Hospitality Service Associate at Accor, you will have the opportunity to work in a dynamic and fast-paced environment, delivering exceptional service to our guests and contributing to the success of our Food and Beverage department. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.