Customer Service Team Lead
5 days ago
- Leadership and Guidance: Oversee and assess the activities of customer service staff, providing regular performance-related feedback to ensure high standards are met.
- Operational Strategy: Develop and implement daily operational plans for customer service, monitoring progress and making adjustments as needed.
- Staff Support: Assist customer service staff with duties where required, ensuring seamless delivery of services.
- Training and Development: Provide training to staff in areas of customer service and company policies, enhancing their skills and knowledge.
- Cashier Coverage and Customer Flow: Manage cashier coverage and customer flow to ensure efficient and proficient customer service.
- Returns and Exchanges: Monitor and authenticate returns, exchanges, and voids, ensuring accurate and timely processing.
- Customer Complaints: Investigate and resolve customer service complaints in a fair and timely manner.
- Service Policy Development: Assist in the development and implementation of service policies, explaining these to staff and customers as needed.
- Documentation and Reporting: Maintain accurate documentation pertaining to customer service department activities, providing valuable insights for improvement.
- Additional Duties: Perform additional duties as required, contributing to the overall success of the customer service team.
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Customer Service Team Lead
1 week ago
Sharjah, Sharjah, United Arab Emirates Ali And Sons Holding L.L.C Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Ali And Sons Holding L.L.C. As a key member of our customer service department, you will be responsible for leading a team of call center representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Hiring and...
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Customer Service Team Lead
7 days ago
Sharjah, Sharjah, United Arab Emirates Ali And Sons Holding L.L.C Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Ali And Sons Holding L.L.C. As a key member of our customer service department, you will be responsible for leading a team of call center representatives and ensuring that they provide exceptional support to our customers.Key Responsibilities:Hiring and...
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Customer Service Team Lead
1 week ago
Sharjah, Sharjah, United Arab Emirates OMA Emirates Sharjah Full timeKey Responsibilities:As a key member of the OMA Emirates Sharjah team, the Customer Service Coordinator will be responsible for:**Leading a high-performing customer service team**, ensuring that all employees are equipped to provide exceptional service to our customers.**Maintaining compliance** with company policies and procedures, ensuring that all team...
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Customer Service Team Lead
1 week ago
Sharjah, Sharjah, United Arab Emirates SAVE INTERGRANDE BKC GROUPS OF COMPANIES Full timeKey Responsibilities:Team Leadership: Oversee a team of customer support representatives, providing guidance and direction to ensure exceptional service delivery.Process Oversight: Monitor and improve the customer service process, identifying areas for enhancement and implementing changes to drive efficiency and effectiveness.Customer Complaint Resolution:...
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Customer Service Team Lead
5 days ago
Sharjah, Sharjah, United Arab Emirates OMA Emirates sharjah Full timeKey Responsibilities:Team Leadership: Oversee and manage a team of customer service representatives to ensure seamless delivery of services.Compliance and Governance: Maintain strict adherence to company policies, procedures, and regulatory requirements to minimize risk and ensure operational excellence.Customer Service Excellence: Provide exceptional...
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Customer Service Team Lead
2 weeks ago
Sharjah, Sharjah, United Arab Emirates OMA Emirates sharjah Full timeKey Responsibilities:Team Management: Oversee a team of customer service professionals, ensuring they are equipped to provide exceptional service to clients.Compliance and Governance: Maintain strict adherence to company policies and procedures, guaranteeing a high level of quality and consistency in all interactions.Customer Engagement: Foster strong...
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Customer Service Team Lead
1 week ago
Sharjah, Sharjah, United Arab Emirates GMG Sharjah Full timeKey Responsibilities:Leadership and Guidance: Oversee and assess the activities of customer service staff, providing regular performance-related feedback to ensure high standards are met.Operational Strategy: Develop and implement daily operational plans for customer service, monitoring progress and making adjustments as needed.Staff Support: Assist customer...
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Customer Service Team Lead
2 weeks ago
Sharjah, Sharjah, United Arab Emirates GMG sharjah Full timeKey Responsibilities:Leadership and Guidance: Oversee and assess the activities of customer service staff, providing regular performance-related feedback to ensure high standards are met.Operational Strategy: Develop and implement daily operational plans for customer service operations, monitoring progress and making adjustments as needed.Staff Support:...
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Customer Service Team Lead
2 weeks ago
Sharjah, Sharjah, United Arab Emirates OMA Emirates sharjah Full timeKey Responsibilities:Team Management: Oversee a team of customer service professionals, ensuring they are equipped to provide exceptional service to clients.Compliance and Governance: Maintain strict adherence to company policies and procedures, guaranteeing a high level of quality and consistency in all interactions.Customer Engagement: Foster strong...
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Customer Service Team Lead
2 weeks ago
Sharjah, Sharjah, United Arab Emirates GMG sharjah Full timeKey Responsibilities:Leadership and Guidance: Oversee and assess the activities of customer service staff, providing regular performance-related feedback to ensure high standards are met.Operational Strategy: Develop and implement daily operational plans for customer service operations, monitoring progress and making adjustments as needed.Staff Support:...
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Customer Relationship Management Team Lead
1 week ago
Sharjah, Sharjah, United Arab Emirates Pitstop UAE Full timeAbout the RolePitstop UAE is seeking a highly skilled and experienced Customer Relationship Management Supervisor to lead our CRM team in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesTeam Leadership: Supervise and mentor a team of CRM specialists, providing guidance, support, and training to ensure they have the...
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Customer Relationship Management Team Lead
1 week ago
Sharjah, Sharjah, United Arab Emirates Pitstop UAE Full timeAbout the RolePitstop UAE is seeking a highly skilled and experienced Customer Relationship Management (CRM) Supervisor to lead our CRM team in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesTeam Leadership: Supervise and mentor a team of CRM specialists, providing guidance, support, and training to ensure they...
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Sales Team Lead
5 days ago
Sharjah, Sharjah, United Arab Emirates al qaryah auction Full timeJob Description for Sales Supervisor at Al Qaryah AuctionWe are seeking a highly skilled and experienced Sales Supervisor to join our team at Al Qaryah Auction. The successful candidate will be responsible for leading our sales team to achieve exceptional results and provide excellent customer service.Key Responsibilities:Nomination and Assignment of Sales...
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Barista Team Lead
1 week ago
Sharjah, Sharjah, United Arab Emirates AlMarsam - المرسم Full timeJob Summary:We are seeking a highly skilled and experienced Head Barista to join our team at AlMarsam - المرسم. As a key member of our bar team, you will be responsible for managing the bar side of our shop, ensuring exceptional customer service, and maintaining the highest standards of quality and cleanliness.Key Responsibilities:Bar Management:...
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Global Field Service Team Lead
1 week ago
Sharjah, Sharjah, United Arab Emirates Simpson Booth Limited Full timeJob DescriptionJob Title: Senior Field Service Operations ManagerCompany: Simpson Booth LimitedJob Type: Full-timeLocation: Remote (with international travel)Job Summary:We are seeking an experienced Senior Field Service Operations Manager to lead our global field service team. The successful candidate will have a strong background in managing remote teams,...
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Customer Service Team Leader
4 weeks ago
Sharjah, Sharjah, United Arab Emirates Damas Medical Center sharjah Full timeKey Responsibilities:Recruitment and Training: Selecting, training, and equipping call center agents to effectively address customer inquiries and resolve issues related to services or products.Compliance and Standards: Ensuring that representatives are well-informed about and adhere to all operational objectives, performance metrics, and company...
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Customer Service Team Leader
4 weeks ago
Sharjah, Sharjah, United Arab Emirates Damas Medical Center sharjah Full timeKey Responsibilities:Recruitment and Training: Selecting, training, and equipping call center agents to effectively address customer inquiries and resolve issues related to services or products.Compliance and Standards: Ensuring that representatives are aware of and adhere to all operational goals, performance metrics, and organizational policies.Support and...
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Customer Service Director
5 days ago
Sharjah, Sharjah, United Arab Emirates NMC Hospital Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Director to join our team at NMC Hospital.Key Responsibilities:Team Management: Lead and manage a team of representatives to provide exceptional customer support, ensuring high levels of customer satisfaction and loyalty.Process Oversight: Oversee the customer service process,...
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Customer Service Representative
7 days ago
Sharjah, Sharjah, United Arab Emirates Ace Consult Full timeKey Responsibilities:Maintaining a Positive Attitude: Demonstrate a consistently positive, empathetic, and professional demeanor when interacting with customers.Responding to Customer Inquiries: Promptly address customer inquiries and concerns in a timely and efficient manner.Effective Communication: Utilize various communication channels to engage with...
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Sales Team Lead
1 week ago
Sharjah, Sharjah, United Arab Emirates al qaryah auction Full timeJob Description for Sales Team Lead at Al Qaryah AuctionWe are seeking a highly skilled and experienced Sales Team Lead to join our team at Al Qaryah Auction. As a Sales Team Lead, you will be responsible for leading and guiding our sales team to achieve and exceed sales targets.Key Responsibilities:Leadership and Guidance: Provide effective leadership to...