Current jobs related to Customer Relationship Management Team Lead - Sharjah, Sharjah - Pitstop UAE

  • Customer Service Team Lead

    1 month ago

    Sharjah, Sharjah, United Arab Emirates Dynamic Logics Management Consultancy Full time

    Key Responsibilities:As a key member of our team at Dynamic Logics Management Consultancy, you will be responsible for overseeing the customer service process, managing a team of representatives, and ensuring that our customers receive exceptional support.Key Performance Indicators:Develop and implement effective customer service strategies to drive customer...

  • Sales Team Lead

    1 month ago

    Sharjah, Sharjah, United Arab Emirates Jobtrack Management Services sharjah Full time

    Key Responsibilities:As a Sales Team Lead at Jobtrack Management Services Sharjah, you will be responsible for driving sales growth and ensuring the store's operational efficiency.Key Performance Indicators:Meet or exceed sales targets and quotas.Supervise and guide the sales team to achieve sales targets.Monitor sales team performance and provide feedback...

  • Customer Relationship Manager

    2 weeks ago

    Sharjah, Sharjah, United Arab Emirates hilton hotel sharjah Full time

    Key Responsibilities:Develop and maintain strong, profitable relationships with key customers.Oversee customer relationships handled by your team, ensuring seamless communication and issue resolution.Effectively resolve customer complaints, providing timely and efficient solutions.Stay up-to-date on the latest products and services to increase sales and...

  • Customer Relationship Manager

    1 month ago

    Sharjah, Sharjah, United Arab Emirates hilton hotel sharjah Full time

    Key Responsibilities:As a Guest Relations Officer at Hilton Hotel Sharjah, you will be responsible for building and maintaining profitable relationships with key customers. This involves overseeing the relationship with customers handled by your team, resolving customer complaints quickly and efficiently, and keeping customers updated on the latest products...

  • Senior Customer Care Team Lead

    4 weeks ago

    Sharjah, Sharjah, United Arab Emirates Najma Consultancy Full time

    Job SummaryNajma Consultancy is seeking a highly skilled Senior Customer Care Executive to join our team. As a key member of our customer service department, you will be responsible for managing a team of representatives, overseeing the customer service process, and ensuring that our customers receive exceptional support.Key ResponsibilitiesTeam Management:...

  • Customer Service Team Lead

    4 weeks ago

    Sharjah, Sharjah, United Arab Emirates Client of Careers International sharjah Full time

    Key Responsibilities:As a Customer Service Executive, you will be responsible for leading a team of representatives in providing exceptional customer support. This includes overseeing the customer service process, resolving customer complaints, and creating policies and procedures to ensure seamless service delivery.Key Performance Indicators:Manage a team...

  • Customer Service Team Lead

    2 weeks ago

    Sharjah, Sharjah, United Arab Emirates Samsung Full time

    Key Responsibilities:Lead a team of customer service representatives, providing guidance and support to ensure exceptional service delivery.Develop and implement effective call center strategies to meet business objectives and improve customer satisfaction.Collaborate with other supervisors and management team members to drive operational excellence and...

  • Customer Service Team Lead

    2 weeks ago

    Sharjah, Sharjah, United Arab Emirates Damas Medical Center sharjah Full time

    Key Responsibilities:Lead a team of customer service representatives, providing guidance and support to ensure exceptional service delivery.Develop and implement effective call center strategies to meet business objectives and improve customer satisfaction.Collaborate with other supervisors and management team members to drive operational excellence and...

  • Customer Service Team Lead

    4 weeks ago

    Sharjah, Sharjah, United Arab Emirates Samsung Full time

    Key Responsibilities:As a key member of the Samsung team, the Contact Center Manager will be responsible for leading a team of customer service representatives to deliver exceptional service to our customers.Key Performance Indicators:Ensure that customer inquiries and complaints are resolved in a timely and professional manner.Develop and implement...

  • Customer Service Team Lead

    1 month ago

    Sharjah, Sharjah, United Arab Emirates OMA Emirates sharjah Full time

    Key Responsibilities:As a key member of our team at OMA Emirates Sharjah, you will be responsible for leading a team of customer service employees to deliver exceptional service to our customers.Key Performance Indicators:Maintain compliance with company policies and procedures.Develop and implement quality assurance surveys to measure customer...

  • Customer Service Team Lead

    4 weeks ago

    Sharjah, Sharjah, United Arab Emirates Damas Medical Center sharjah Full time

    Key Responsibilities:As a Call Center Supervisor at Damas Medical Center Sharjah, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our patients and customers.Key Performance Indicators:Ensure that all customer inquiries and complaints are resolved in a timely and professional manner.Monitor and...

  • Sales Team Lead

    2 weeks ago

    Sharjah, Sharjah, United Arab Emirates al qaryah auction Full time

    Key Responsibilities:Lead the Sales Team: Provide guidance, motivation, and direction to the sales team to ensure overall success.Develop Sales Strategies: Create and implement strategic sales plans to achieve and exceed sales targets.Monitor Performance: Track individual and team performance, provide feedback, and implement improvement strategies.Train and...

  • Sales Team Lead

    4 weeks ago

    Sharjah, Sharjah, United Arab Emirates al qaryah auction Full time

    Job Title: Supervisor - SalesAt Al Qaryah Auction, we are seeking a highly skilled and experienced Sales Supervisor to join our team. The successful candidate will be responsible for leading our sales team to achieve and exceed sales targets.Key Responsibilities:Leadership and Team Management: Provide guidance, motivation, and support to the sales team to...

  • Customer Relationship Manager

    4 weeks ago

    Sharjah, Sharjah, United Arab Emirates RightForce Manpower Services LLC Full time

    Key Responsibilities:As a Customer Relationship Officer at RightForce Manpower Services LLC, you will be responsible for maintaining a deep understanding of our company's products and services.You will build and maintain strong relationships with prospective and existing clients, identifying their needs and requirements, and proposing suitable solutions.Key...

  • Sales Team Lead

    1 week ago

    Sharjah, Sharjah, United Arab Emirates al qaryah auction Full time

    Sales Leadership Role at Al Qaryah AuctionAs a Sales Team Lead at Al Qaryah Auction, you will be responsible for guiding and motivating our sales team to achieve overall success. This involves developing and implementing strategic sales plans to meet and exceed sales targets.Key Responsibilities:Provide effective leadership to the sales team.Develop and...

  • Customer Service Manager

    1 week ago

    Sharjah, Sharjah, United Arab Emirates Dynamic Logics Management Consultancy Full time

    Key Responsibilities:Team Leadership: Oversee a team of representatives providing exceptional customer support.Process Management: Ensure the customer service process is optimized for efficiency and effectiveness.Complaint Resolution: Resolve customer complaints in a timely and professional manner.Policy Development: Create and implement policies and...

  • Procurement Team Lead

    4 weeks ago

    Sharjah, Sharjah, United Arab Emirates PrecisionHire Solutions Full time

    Job DescriptionWe are seeking a highly skilled Procurement Team Lead to join our team at PrecisionHire Solutions.Key ResponsibilitiesCompliance and Quality: Ensure adherence to quality procedures and HSE requirements set by the company.Departmental Objectives: Align with departmental objectives and Key Performance Indicators (KPIs).Relationship Building:...

  • Electrical Team Lead

    4 weeks ago

    Sharjah, Sharjah, United Arab Emirates Stallion On Demand Labour Supply Full time

    Key Responsibilities:As an Electrical Team Lead at Stallion On Demand Labour Supply, you will be responsible for overseeing the day-to-day activities of the team, ensuring that all tasks are completed efficiently and effectively.Leadership and Team Management:Develop and implement a timeline to achieve organizational goals and objectives.Delegate tasks to...

  • Sales Team Lead

    2 weeks ago

    Sharjah, Sharjah, United Arab Emirates ManpowerGroup Middle East Full time

    Key Responsibilities:Lead and develop a high-performing inside sales team, focusing on recruitment, training, and supervision.Enhance the sales team's skills by providing effective training and coaching on customer interactions.Collaborate with the marketing department to ensure the inside sales team receives high-quality leads.Maintain accurate records of...

  • Sales Team Manager

    4 weeks ago

    Sharjah, Sharjah, United Arab Emirates manpower middle east Full time

    Key Responsibilities:The Sales Team Leader will be responsible for leading a team of sales staff to achieve sales targets and provide excellent customer service.Key Performance Indicators:Recruit, train, and develop sales staff to meet sales targets.Monitor sales performance and provide feedback to staff.Solve customer complaints and resolve issues in a...

Customer Relationship Management Team Lead

2 months ago

Sharjah, Sharjah, United Arab Emirates Pitstop UAE Full time
About the Role

Pitstop UAE is seeking a highly skilled and experienced Customer Relationship Management Supervisor to lead our CRM team in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  1. Team Leadership: Supervise and mentor a team of CRM specialists, providing guidance, support, and training to ensure they have the skills and knowledge needed to excel in their roles.
  2. Performance Evaluation: Conduct regular performance evaluations and identify opportunities for team development to ensure the team is working efficiently and effectively.
  3. CRM Strategy Development: Develop and implement CRM strategies aligned with company objectives and standards to enhance customer satisfaction, retention, and loyalty.
  4. Data Analysis: Analyze customer data to identify trends, preferences, and opportunities for improvement to inform CRM initiatives and drive business growth.
  5. Campaign Management: Oversee the creation, execution, and analysis of CRM campaigns, including email marketing, loyalty programs, and customer surveys to measure their effectiveness and make data-driven decisions.
  6. Collaboration: Collaborate with marketing and sales teams to integrate CRM initiatives with broader marketing strategies and ensure a seamless customer experience.
  7. Customer Touchpoints: Monitor and improve customer touchpoints to ensure a consistent and positive experience across all interactions.
  8. Customer Complaints: Address and resolve customer complaints or issues escalated by the team to ensure customer satisfaction and loyalty.
  9. Data Integrity: Ensure the accuracy and integrity of customer data in CRM systems to maintain data quality and inform business decisions.
  10. Reporting: Prepare regular reports on CRM activities, customer insights, and campaign results for senior management to inform business decisions and drive growth.
  11. Process Improvement: Identify areas for improvement and recommend changes to enhance CRM effectiveness and drive business growth.
  12. Stakeholder Management: Work closely with other departments (e.g., sales, service, IT) to align CRM efforts with overall business goals and ensure effective communication and cooperation.
  13. Technology Management: Manage and optimize CRM tools and software to ensure they meet the needs of the business and drive efficiency and effectiveness.
  14. Industry Trends: Stay updated on industry trends and best practices to recommend new technologies and approaches that can enhance CRM effectiveness and drive business growth.
Requirements
  1. Education: Bachelor's degree in marketing, Business Administration, or a related field. A Master's degree is a plus.
  2. Experience: Minimum of 6-8 years of experience in CRM or a related role, preferably in the automotive service industry.
  3. Language: Proficiency in English & Arabic language.
  4. Leadership: Strong leadership and team management skills to lead and motivate the CRM team.
  5. Communication: Excellent communication and interpersonal abilities to collaborate with cross-functional teams and stakeholders.
  6. CRM Software: Understanding of CRM software and data analysis tools to drive efficiency and effectiveness.
  7. Analytical Skills: Analytical mindset with the ability to interpret complex data and make data-driven decisions.
  8. Problem-Solving: Strong problem-solving skills and attention to detail to drive business growth and customer satisfaction.