Customer Service Team Lead

2 weeks ago


Sharjah, Sharjah, United Arab Emirates OMA Emirates sharjah Full time
Key Responsibilities:
  • Team Management: Oversee a team of customer service professionals, ensuring they are equipped to provide exceptional service to clients.
  • Compliance and Governance: Maintain strict adherence to company policies and procedures, guaranteeing a high level of quality and consistency in all interactions.
  • Customer Engagement: Foster strong relationships with clients, providing personalized support and resolving issues in a timely and professional manner.
  • Product Expertise: Develop and maintain in-depth knowledge of products and services, enabling effective communication and solution-providing.
  • Team Oversight: Supervise the work of all team members, providing guidance and support to ensure seamless execution of tasks.
  • Organizational Alignment: Promote the company's vision and values, ensuring all team members are aligned with the organization's goals.
  • Quality Assurance: Conduct regular quality assurance surveys with clients, analyzing feedback and reporting findings to the team to drive continuous improvement.
  • Issue Resolution: Address customer complaints in a fair and timely manner, ensuring issues are resolved to the client's satisfaction.
  • Training and Development: Organize and conduct regular training sessions for the team, focusing on skill development and knowledge enhancement.
  • Team Motivation: Foster a positive and motivated team environment, encouraging team members to perform at their best and strive for excellence.


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