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Customer Service Representative

2 months ago

Sharjah, Sharjah, United Arab Emirates Ace Consult Full time
Key Responsibilities:
  • Maintaining a Positive Attitude: Demonstrate a consistently positive, empathetic, and professional demeanor when interacting with customers.
  • Responding to Customer Inquiries: Promptly address customer inquiries and concerns in a timely and efficient manner.
  • Effective Communication: Utilize various communication channels to engage with customers, including phone, email, and in-person interactions.
  • Resolving Customer Complaints: Acknowledge and resolve customer complaints in a fair and professional manner.
  • Product Knowledge: Develop in-depth knowledge of Ace Consult's products and services to provide accurate and helpful information to customers.
  • Order Processing: Process customer orders, forms, applications, and requests in a timely and accurate manner.
  • Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Team Collaboration: Collaborate with colleagues as needed to ensure seamless customer service and support.
  • Process Improvement: Provide feedback on the efficiency of the customer service process and suggest improvements to enhance customer satisfaction.
  • Team Leadership: Lead a team of junior customer service representatives and provide guidance and support to ensure their success.
  • Customer Satisfaction: Ensure customer satisfaction and provide professional customer support to meet the needs of Ace Consult's clients.