CRM Strategist

4 weeks ago


Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time
Role Overview

As a CRM Strategist at CHALHOUB Group, you will play a pivotal role in shaping our customer relationship management initiatives across diverse markets and channels.

Key Responsibilities
  • Campaign Management: Strategically plan and execute CRM campaigns aimed at enhancing customer retention, boosting brand loyalty, and attracting new clientele.
  • Database Segmentation: Ensure the customer database is meticulously segmented to facilitate targeted marketing efforts.
  • Cross-Department Collaboration: Work closely with various departments to ensure the CRM strategy aligns seamlessly with all business functions.
  • Testing Strategies: Develop and implement testing strategies to identify the most effective CRM approaches for our customers.
  • Creative Development: Generate innovative ideas, prepare comprehensive proposals, and oversee the production and execution processes.
  • Brand Relationships: Cultivate and nurture brand partnerships while managing collaborative efforts.
  • Project Contributions: Engage in projects focused on automation, personalization strategies, and more to enhance customer experience.
  • Reporting: Conduct weekly and ad-hoc reporting on campaign performance to evaluate success and identify opportunities for improvement.
  • Strategic Thinking: Employ strategic thinking to critically assess and optimize existing strategies.

This role offers an exciting opportunity to make a significant impact on our CRM efforts and contribute to the overall success of CHALHOUB Group.


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