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Director of Spa Services

2 months ago

Dubai, Dubai, United Arab Emirates Marriott International Full time
Supporting Management of Spa Operations and Budgets

Assumes the responsibilities of the Spa Director in their absence, ensuring seamless day-to-day operations. Oversees the management of supplies, equipment, and uniforms to maintain a high level of service quality. Analyzes budgets, operating statements, and payroll progress reports to inform financial decisions and drive business growth. Manages inventory within budget, ensuring optimal resource allocation. Maintains a clean and safe environment, adhering to Marriott International's high standards.

Delivering Exceptional Customer Service

Sets a positive example for guest relations, fostering a culture of excellence. Interacts with guests to gather feedback on product quality and service levels, using this information to drive continuous improvement. Empowers employees to provide exceptional customer service, emphasizing the importance of guest satisfaction in all departmental meetings. Strives to improve service performance, ensuring a world-class experience for every guest.

Conducting Human Resources Activities
  1. Solicits employee feedback, utilizing an open-door policy and reviewing employee satisfaction results to identify and address employee concerns.
  2. Ensures employees understand expectations and parameters, providing clear guidance and support.
  3. Brings issues to the attention of the department manager and Human Resources as necessary, ensuring prompt resolution.
  4. Observes service behaviors of employees and provides constructive feedback to individuals.
  5. Participates in employee progressive discipline procedures, upholding Marriott International's commitment to fairness and consistency.
  6. Participates in an ongoing employee recognition program, celebrating successes and publicly recognizing the contributions of team members.
  7. Reviews comment cards and guest satisfaction results with employees, using this information to drive improvement.
  8. Supports a Spa orientation program for employees, providing the necessary training to successfully perform their job.
  9. Supervises ongoing training initiatives and conducts training when appropriate, ensuring employees have the skills and knowledge needed to excel.
  10. Establishes and maintains open, collaborative relationships with employees, fostering a positive and inclusive work environment.
  11. Ensures property policies are administered fairly and consistently, supporting the Peer Review Process and upholding Marriott International's values.

Assists the Spa Director in managing the day-to-day operations of the spa as needed, providing support and guidance to ensure seamless execution.