Spa Service Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time

Key Responsibilities:

  • Guest Services: Provide exceptional service to guests, ensuring a warm and welcoming atmosphere in the spa reception area.
  • Appointment Management: Coordinate and manage appointment bookings, cancellations, and rescheduling with ease.
  • Communication: Respond to phone calls, emails, and in-person inquiries, providing accurate information about spa services, treatments, and promotions.
  • Reception Area Maintenance: Maintain a clean and organized reception area, ensuring a pleasant ambiance for guests.
  • Financial Transactions: Process payments, handle transactions, and manage cash register operations with precision.
  • Team Collaboration: Collaborate with spa therapists and management to ensure seamless service delivery.
  • Client Relations: Address and resolve client complaints or issues in a timely and courteous manner.
  • Inventory Management: Keep track of inventory and assist with ordering supplies as needed.

Requirements:

  • Experience: Previous experience as a receptionist or in a customer service role, preferably in a spa or hospitality setting.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Technical Skills: Proficiency in Microsoft Office and basic office equipment.
  • Language Skills: Fluency in English; additional languages are a plus.
  • Work Environment: Ability to handle multiple tasks in a fast-paced environment.
  • Organizational Skills: Strong organizational skills and attention to detail.
  • Appearance and Attitude: Friendly and professional appearance with a passion for customer service.


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