Service Operations Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Caliberly Full time

Job Summary:

As a highly skilled Service Manager at Caliberly, you will be responsible for leading a team of service advisors, technicians, detailers, and administrative staff. Your primary goal will be to ensure exceptional customer service and maintain a positive work environment within the service department.

Key Responsibilities:

  • Team Management:
    • Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
    • Assign tasks and projects to team members, considering their skills and expertise.
    • Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
    • Conduct regular performance evaluations and provide constructive feedback to team members.
    • Foster teamwork and maintain a positive work environment within the service department.
  • Customer Service:
    • Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
    • Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
    • Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
    • Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.

Requirements:

  • Proven leadership and management experience in a fast-paced automotive environment.
  • Excellent communication and interpersonal skills.
  • Ability to stay up-to-date with the latest automotive technologies and service techniques.
  • Strong problem-solving and analytical skills.


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