Service Operations Manager
3 weeks ago
Job Summary:
As a highly skilled Service Manager at Caliberly, you will be responsible for leading a team of service advisors, technicians, detailers, and administrative staff. Your primary goal will be to ensure exceptional customer service and maintain a positive work environment within the service department.
Key Responsibilities:
- Team Management:
- Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
- Assign tasks and projects to team members, considering their skills and expertise.
- Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Foster teamwork and maintain a positive work environment within the service department.
- Customer Service:
- Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
- Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
- Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
- Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.
Requirements:
- Proven leadership and management experience in a fast-paced automotive environment.
- Excellent communication and interpersonal skills.
- Ability to stay up-to-date with the latest automotive technologies and service techniques.
- Strong problem-solving and analytical skills.
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