Operational Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Talent Pal Full time
Job Purpose:

At Talent Pal, we're seeking a highly skilled Operational Manager to lead our team in delivering exceptional airline catering services. The successful candidate will be responsible for managing teams on a shift basis, ensuring timely delivery of services in line with SLAs, PTS, and key performance indicators.

Key Accountabilities:

• Comply with and ensure all relevant standards and regulatory requirements are met.
• Promptly carry out required due diligence of incidents and escalate to management.
• Lead the section in achieving business unit key performance indicators while complying with all aspects of safety, security, and on-time performance.
• Proactively manage available resources to ensure operational requirements are met.
• Demonstrate ability to work, mentor, and lead the team to ensure optimal service delivery on a day-to-day basis.
• Contribute to fulfilling compliance & adherence to customer SLA.

Requirements:

• Bachelor's degree or equivalent qualification.
• Minimum 6 years' experience leading shifts in a large-scale operational activity in a logistics catering and/or airside environment.
• Experience leading a number of operations efficiency initiatives and service improvements.
• Ability to communicate effectively with all organisational levels.
• Problem-solving capabilities.
• Ability to develop highly effective working relationships with internal and external networks.
• Ability to effectively and creatively challenge people situations and current thinking.

About Talent Pal:

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