Service Operations Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Caliberly Full time

Service Operations Manager

Duties and Responsibilities:

  • Team Management:
    • Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
    • Assign tasks and projects to team members, considering their skills and expertise.
    • Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
    • Conduct regular performance evaluations and provide constructive feedback to team members.
    • Foster teamwork and maintain a positive work environment within the service department.
  • Customer Service:
    • Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
    • Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
    • Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
    • Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.

Key Responsibilities:

  • Lead and manage a team of service professionals.
  • Provide exceptional customer service and support.
  • Stay up-to-date with the latest automotive technologies and service techniques.


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