Operational Manager
2 months ago
We are looking for a highly skilled and motivated individual to oversee and manage the operational and commercial aspects of our client's Restaurants.
The successful candidate will be responsible for ensuring the smooth running of our operations, achieving sales targets, and maintaining excellent customer service standards.
The ideal candidate should possess outstanding leadership and management skills, be highly organized, and capable of working in a fast-paced environment.
The key responsibilities of this role include:
Operational Responsibilities
- Oversee and manage the daily operations of our business in a specific geographic region.
- Ensure compliance with all company policies and procedures, as well as local laws, regulations, and standards.
- Manage and motivate a team of employees, including hiring, training, and performance management.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Maintain strong relationships with key stakeholders, including customers, vendors, and community leaders.
Commercial Responsibilities
- Develop and implement strategic plans to achieve sales targets and increase profitability.
- Provide excellent customer service by addressing customer complaints and resolving issues.
- Collaborate with other departments to ensure the smooth flow of information and resources across the organization.
- Oversee the daily operations of the cafe.
- Train new baristas, ensuring they have the necessary skills to provide excellent customer service.
- Manage the ordering and inventory of supplies, including takeout cups, coffee, milk, and other ingredients.
- Ensure that daily, weekly, and monthly revenue and cost records are accurate and up-to-date.
- Add new menu items as needed, taking into account seasonality and customer preferences.
- Develop cordial connections with clients to foster loyalty and improve customer satisfaction.
Requirements
The ideal candidate will possess:
Leadership and Management Skills
- Outstanding leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication skills, with the ability to communicate effectively with employees, customers, and stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to use data to make informed decisions.
- Highly organized, with the ability to multitask and prioritize tasks effectively.
- Proficient in Microsoft Office and other relevant software applications.
- Knowledge of local laws, regulations, and standards related to our business.
- Strong customer service skills, with the ability to handle customer complaints and resolve issues.
Qualifications
- Bachelor's degree in business administration, management, or a related field.
- 5+ years of experience in a similar role, with a track record of achieving sales targets and managing operations.
- Experience in the industry or related field is a plus.
- Strong understanding of business finance and accounting principles.
- Excellent interpersonal skills, with the ability to build strong relationships with customers, vendors, and community leaders.
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