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Wellness Reception Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time
Position Overview

As a Spa Receptionist at Mövenpick Hotels & Resorts, you will play a vital role in creating a welcoming atmosphere for our clients. Your primary responsibilities will include:

  • Client Interaction: Warmly greet and assist guests, ensuring they feel valued and appreciated.
  • Appointment Management: Efficiently handle bookings, cancellations, and rescheduling of appointments.
  • Information Provider: Respond to inquiries via phone, email, and in-person, delivering accurate details about our services, treatments, and current promotions.
  • Reception Area Maintenance: Keep the reception area tidy and inviting, contributing to a pleasant environment.
  • Transaction Processing: Manage payments and cash register operations with precision.
  • Team Collaboration: Work closely with spa therapists and management to ensure a smooth delivery of services.
  • Issue Resolution: Address and resolve any client concerns or complaints promptly and courteously.
  • Inventory Management: Monitor stock levels and assist in ordering supplies as necessary.
Qualifications

The ideal candidate will possess:

  • Prior experience in a receptionist or customer service role, ideally within a spa or hospitality environment.
  • Exceptional communication and interpersonal skills.
  • Proficiency in Microsoft Office and familiarity with standard office equipment.
  • Fluency in English; knowledge of additional languages is advantageous.
  • The ability to multitask effectively in a dynamic setting.
  • Strong organizational skills and meticulous attention to detail.
  • A polished and professional appearance, coupled with a genuine passion for customer service.