Patient Care Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates King's College Hospital London – UAE Full time
Job Summary

We are seeking a highly organized and customer-focused Patient Administrator to join our team at King's College Hospital London – UAE. As a key member of our administrative team, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our reception area.

Key Responsibilities
  • First Point of Contact: Provide a warm and welcoming experience for patients and visitors, ensuring their needs are met promptly and efficiently.
  • Reception Management: Ensure the reception desk is always manned, and patients are directed to the correct areas of the hospital.
  • Communication: Respond to patient inquiries, provide accurate information, and resolve issues in a timely and professional manner.
  • Payment Processing: Collect payments accurately and efficiently, ensuring all transactions are processed correctly.
  • Administrative Support: Assist with various administrative tasks, including data entry, document organization, and maintaining accurate records.
  • Team Collaboration: Work closely with other hospital staff to ensure seamless communication and coordination.
  • Quality Assurance: Monitor and improve patient satisfaction, ensuring our services meet the highest standards.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with patients, visitors, and hospital staff.
  • Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
  • Customer Focus: Commitment to providing exceptional patient care and ensuring a positive experience for all visitors.
  • Technical Skills: Proficiency in using computer systems and software to manage administrative tasks.


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