Schedule Coordinator

4 weeks ago


Dubai, Dubai, United Arab Emirates Padra Medical Center Full time
Job Title: Schedule Coordinator

Padra Medical Center is seeking a highly organized and detail-oriented Schedule Coordinator to join our team. As a Schedule Coordinator, you will play a critical role in ensuring the smooth operation of our medical center's scheduling processes.

Key Responsibilities:
  • Appointment Scheduling: Coordinate patient appointments for various medical services, including consultations, examinations, diagnostic tests, and procedures.
  • Patient Communication: Interact with patients to schedule appointments, provide appointment reminders, and assist with rescheduling or cancellations as needed.
  • Provider Coordination: Work closely with healthcare providers (doctors, nurses, specialists, etc.) to manage their schedules, ensuring optimal patient flow and provider availability.
  • Medical Records Management: Update patient records with appointment details, ensuring accuracy and completeness of information in the electronic medical records system.
  • Insurance Verification: Verify patients' insurance coverage and obtain necessary authorizations or referrals for scheduled appointments or procedures.
  • Patient Triage: Assess the urgency of patients' needs and prioritize appointments accordingly, especially in cases of urgent care or emergencies.
  • Multitasking: Handle multiple phone calls, emails, and walk-in inquiries simultaneously while maintaining professionalism and accuracy in scheduling.
  • Collaboration: Collaborate with other departments within the medical center, such as reception, billing, and clinical staff, to ensure seamless patient care and administrative processes.
  • Compliance: Adhere to healthcare regulations and privacy laws (such as HIPAA in the United States) when handling patient information and scheduling appointments.
  • Customer Service: Provide excellent customer service to patients, addressing their questions, concerns, and scheduling preferences with empathy and professionalism.
  • Technology Utilization: Use scheduling software, electronic health records (EHR) systems, and other digital tools to manage appointments efficiently and maintain accurate records.
  • Problem-Solving: Resolve scheduling conflicts, accommodate urgent appointment requests, and find creative solutions to optimize scheduling efficiency.

Requirements: To be successful in this role, you will need excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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