Customer Service Manager

1 month ago


Sharjah, Sharjah, United Arab Emirates Transguard Group Full time
Key Responsibilities:

Develop and implement effective communication strategies to engage with clients and internal stakeholders.

Drive repeat business by delivering exceptional customer service and building strong relationships with clients.

Design and deliver customer service workshops and presentations to enhance client knowledge and satisfaction.

Monitor and measure client satisfaction through regular feedback and surveys.

Collaborate with cross-functional teams to resolve client queries and concerns.

Provide expert advice to clients on our services and products, identifying opportunities for growth and improvement.

Develop and implement client feedback mechanisms to capture insights and inform business decisions.

Participate in marketing campaigns to promote our services and products to clients.

Respond to client requests and resolve issues in a timely and professional manner.



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