Executive Lounge Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time
Executive Lounge Manager

As a key member of our team, the Executive Lounge Manager will be responsible for delivering exceptional guest experiences in our luxurious lounge. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities:
  • Guest Relations: Welcome and bid farewell to guests, ensuring a warm and personalized experience.
  • Communication: Act as a liaison between guests and hotel management, handling complaints and requests in a polite and efficient manner.
  • Knowledge and Information: Maintain up-to-date knowledge of hotel services, facilities, and local attractions, providing guests with expert recommendations and insider tips.
  • VIP Services: Coordinate special requests and arrangements for VIP guests, ensuring their stay is nothing short of exceptional.
  • Team Collaboration: Work closely with the Front Office Manager to prepare tailored guest itineraries and coordinate VIP greetings and departures.
  • Guest Feedback: Collect and distribute feedback information on VIP guests, ensuring their needs are met and exceeded.
  • Hotel Representation: Represent the hotel management and handle guest relation matters, ensuring the highest level of service and satisfaction.
  • Additional Responsibilities: Perform special projects, participate in training programs, and maintain a record of guest complaints and requests.

As a member of our team, you will have the opportunity to make a real difference in our guests' lives. If you are passionate about delivering exceptional service and have a keen eye for detail, we encourage you to apply for this exciting role.



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