Executive Lounge Host
5 days ago
Job Summary:
We are seeking a highly skilled and experienced Executive Lounge Attendant to join our team at AccorHotel. As an Executive Lounge Attendant, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Guest Service: Greet and assist guests with a warm and professional demeanor, ensuring their needs are met and exceeded.
- Lounge Maintenance: Ensure the executive lounge is impeccably clean, organized, and well-maintained, adhering to hotel standards.
- Food and Beverage Service: Prepare and serve food and beverages according to hotel standards, ensuring quality and presentation.
- Inventory Management: Manage inventory and restock supplies as needed, maintaining a well-stocked lounge.
- Guest Inquiries: Handle guest inquiries, requests, and complaints efficiently and courteously, resolving issues promptly.
- Information Provision: Provide guests with information about hotel services, local attractions, and events, enhancing their stay.
- Check-in and Check-out: Assist with check-in and check-out procedures for executive guests as needed, ensuring a seamless experience.
- Departmental Coordination: Coordinate with other hotel departments to meet guest needs and exceed expectations.
- Guest Satisfaction: Monitor guest satisfaction and address any issues promptly, upholding the hotel's standards of excellence.
Qualifications:
- Experience: Minimum 12 years of experience in a similar role in a 5-star hotel.
- Food and Beverage Experience: Experience in a 5-star hotel, preferably in a food and beverage services role.
- Flexibility: Flexibility to take on various shifts, ensuring adequate coverage.
- Communication Skills: Excellent communication and interpersonal skills, ensuring effective guest interaction.
Work Arrangements:
Remote Work: No
Employment Type: Full-time
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