Executive Lounge Manager

1 month ago


Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time
Executive Lounge Manager

As a key member of our team, the Executive Lounge Manager plays a vital role in ensuring that our guests receive exceptional service and a memorable experience at Kempinski Hotel Mall of the Emirates.

Key Responsibilities:
  • Communication and Representation: Communicate hotel and company philosophy, and represent the hotel management in all guest relations matters.
  • Knowledge and Feedback: Have in-depth knowledge of the hotel and its surroundings, and collect feedback information on VIP guests to distribute within the hotel.
  • Guest Welcome and Farewell: Welcome, facilitate, and bid farewell to guests, with a focus on top VIPs who require special attention.
  • Itinerary Planning and Coordination: Liaise with the Front Office Manager to prepare tailored guest itineraries for top VIPs and coordinate VIP greetings and departures.
  • Guest History and Complaints: Obtain information about guests' stays to be entered in the guest history, handle guest complaints and requests, and maintain a record of all complaints and requests.
  • Special Projects and Training: Perform special projects and participate in training programs to enhance skills and knowledge.

Additional responsibilities and tasks may be assigned according to the needs of the business and the hotel.



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