Executive Lounge Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time
Executive Lounge Manager Job Description

As an Executive Lounge Manager at Kempinski Hotel Mall of the Emirates, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of service in our luxurious lounge.

Key Responsibilities:
  • Guest Services: Welcome and bid farewell to guests, provide information on hotel services and facilities, and handle guest complaints and requests in a polite and efficient manner.
  • VIP Services: Identify and cater to the needs of VIP guests, including preparing tailor-made guest itineraries and coordinating VIP greetings and departures.
  • Communication: Communicate hotel and company philosophy, and represent the hotel management in all guest relation matters.
  • Knowledge and Training: Maintain an in-depth knowledge of the hotel, its services, and the surrounding area, and participate in training programs to enhance your skills and knowledge.
  • Record Keeping: Maintain accurate records of guest interactions, complaints, and requests, and follow up with relevant departments to ensure optimal guest satisfaction.

Additional responsibilities may include participating in special projects, reporting potential hazards, and providing information to guests on hotel services and promotions.



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