Assistant Lounge Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Sunset Hospitality Group Full time

Key Responsibilities:

  • Deliver Exceptional Guest Experience: Manage the performance of the Lounge, focusing on delivering the highest quality and brand service standards to constantly meet and exceed customer expectations.
  • Monitor Guest Satisfaction: Ensure that all guests are entertained and service level meets the required standards, maintaining the customer satisfaction.
  • Quality and Compliance: Ensure that the food produced and served is at best quality and in compliance, following up on budget with the Lounge Manager.
  • Guest Complaints and Requests: Handle and address guest complaints and requests, taking action to facilitate and promote the delivery of high-quality customer service and experience.
  • Team Collaboration: Assist Lounge Manager in conducting regular meetings with the Lounge team to keep colleagues informed of policies and procedures, special events, further improvement plans, and guest comments to ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
  • Uniform and Hygiene Standards: Ensure that staff members are wearing the proper clean uniforms at all times to assure their adherence to the brand dress code and following the hygiene standards.
  • Day-to-Day Operations: Provide assistance to the Lounge Manager to organize and supervise the day-to-day operations of the Lounge to ensure that all work is carried out in an efficient manner that is consistent with operating policies and procedures and delivers service excellence.
  • Training and Development: Involve in providing on-the-job training and constructive feedback to subordinates to support their overall development.
  • Health, Safety, and Environment: Ensure compliance to all relevant Health, Safety, and Environment management procedures and controls within a defined area of activity so that Drift Beach Club provides excellent hospitality services to its guests.


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