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Sales Team Lead

2 months ago

Sharjah, Sharjah, United Arab Emirates AGMC Full time
Job Summary

We are seeking a highly motivated and experienced Sales Supervisor to join our team at AGMC. As a Sales Supervisor, you will play a crucial role in driving sales growth and delivering exceptional customer service.

Key Responsibilities
  • Sales Leadership: Supervise the sales team, ensuring individual and departmental sales targets are achieved. Develop and implement strategies to improve sales performance, including promotional campaigns, customer engagement initiatives, and negotiation tactics.
  • Customer Service Excellence: Uphold AGMC's commitment to customer service by ensuring a premium, professional, and personalized customer experience. Address customer inquiries, concerns, and feedback promptly and effectively to ensure customer satisfaction and loyalty.
  • Team Development and Management: Conduct regular training and workshops for the sales team, focusing on product knowledge, sales techniques, and customer service standards in line with MINI global practices. Set clear individual and team objectives, conduct performance reviews, and provide constructive feedback and coaching.
  • Inventory Management: Collaborate with the inventory team to keep an up-to-date understanding of stock, ensuring an optimal variety of models and specifications that cater to market demands. Oversee the effective display of vehicles in the showroom, aligning with MINI visual merchandising standards.
  • CRM and Follow-ups: Manage relationships with prospective and current customers through CRM systems, ensuring regular follow-ups to secure sales and gain repeat business. Analyze customer feedback and sales team reports to develop strategies for service improvement and increased sales conversions.
  • Reporting and Coordination: Prepare accurate reports regarding sales figures, team performance, market analysis, and forecasts. Coordinate closely with the Sales Manager and other departments, providing insights and strategies to enhance overall dealership performance.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or a relevant field.
  • 3-5 years of experience in automotive sales, with a minimum of 2 years in a supervisory role.
  • Proven track record of sales achievement and leadership in the automotive sector.
  • Strong understanding of the UAE automotive market and consumer trends.
  • Exceptional communication, interpersonal, and customer service skills.
  • Proficiency in English is mandatory; fluency in Arabic and other languages is an advantage.
  • Strong analytical, organizational, and decision-making skills.