Technical Support Specialist

20 hours ago


Dubai, Dubai, United Arab Emirates Innovative Systems Full time

Innovative Systems seeks a highly skilled Technical Support Consultant to join our team. As a key member of our support function, you will play a vital role in providing exceptional technical assistance and issue resolution to our customers.

Your primary responsibilities will include:

  • Analyzing and resolving complex technical issues related to software and system functionality, integrations, and product feature-function adoption.
  • Creating and developing SQL scripts and custom software processes to resolve customer inquiries.
  • Collaborating with internal teams to identify and resolve issues efficiently and provide valuable insights for product development.

You will also have the opportunity to:

  • Conduct simple product installations as a pathway to professional services or other roles within the company.
  • Develop knowledge-base documentation and assist in expanding our self-service portal and customer happiness initiatives.
  • Provide valuable insights that contribute to the improvement of existing solutions and the planning of future products.

To succeed in this role, you must possess:

  • A degree in Information Technology, Computer Science, mathematics, science, or a related STEM field.
  • Experience with SQL databases and programming language.
  • Strong analytical and problem-solving skills, with excellent verbal and written communication abilities in English and Arabic.
  • A willingness to be on call during minimal after-hours support rotations.

Bonus qualifications include:

  • Knowledge of the Fintech or financial services industry.
  • Familiarity with SWIFT or other payment processing systems.
  • Proficiency in French, Spanish, Portuguese, or other business-level languages.

We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.



  • Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    Job DescriptionThis is a full-time, on-site role for a Technical Support specialist. The position is located in Dubai, United Arab Emirates.About the RoleThe day-to-day tasks include handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining effective communication channels.Responsibilities:Handle customer...


  • Dubai, Dubai, United Arab Emirates CHARTERHOUSE MIDDLE EAST Full time

    This is a fantastic opportunity to contribute to the growth of Charterhouse Middle East as an IT Support Specialist. In this role, you will provide technical assistance and support to end-users within the business.The IT Support Specialist will be responsible for responding to user inquiries and technical issues through various channels, ensuring that...


  • Dubai, Dubai, United Arab Emirates Pemo Full time

    Exciting OpportunityWe are seeking an experienced Technical Support Specialist to join our team at Pemo, the fastest-growing fintech in expense management in MENA. As a Technical Support Specialist, you will play a key role in ensuring system reliability and performance.About the Role:Provide Level 2 support to troubleshoot and resolve technical issues...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    The Technical Support Specialist provides technical assistance and support to customers, resolving product or service issues. They troubleshoot and diagnose problems, provide step-by-step instructions, and escalate complex issues to appropriate teams. The Technical Support Specialist maintains accurate records of customer interactions and solutions provided....


  • Dubai, Dubai, United Arab Emirates Daikin Middle East and Africa Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Daikin Middle East and Africa. The ideal candidate will possess a strong background in mechanical engineering and HVAC systems, with excellent communication and problem-solving skills.


  • Dubai, Dubai, United Arab Emirates Careers International Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Careers International in Dubai. The ideal candidate will be responsible for delivering first-level and second-level technical support for IT products including hardware, software, and applications.This role requires a proactive individual who can diagnose and...


  • Dubai, Dubai, United Arab Emirates Omnevo Full time

    Job DescriptionThe role of a Key Account Support Specialist at Omnevo involves serving as the primary point of contact between key customer contacts and internal teams, resolving technical issues and problems faced by customers, and providing proactive support to customers in using the Omnevo Software Suite and ePos devices.Key responsibilities include...


  • Dubai, Dubai, United Arab Emirates ENOC Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at ENOC. The successful candidate will be responsible for delivering second-line support to end-users and ensuring the smooth operation of our applications and systems.The ideal candidate will possess excellent analytical and problem-solving skills, with the ability...


  • Dubai, Dubai, United Arab Emirates Splash Software Full time

    About the RoleSplash Software is seeking a skilled Technical Support Specialist to provide high-quality service delivery to our B2B/B2C clients. In this position, you will play a vital role in assisting clients with their technical needs and ensuring seamless support.Key Responsibilities:Provide technical support to clients using Microsoft Office tools...


  • Dubai, Dubai, United Arab Emirates Transguard Group Full time

    Transguard Workforce SolutionsThe role provides second-line support to end users within the organization, handling solutions maintenance, modifications, performance monitoring, capacity management, upgrades, and application administration.Job Purpose:Restore normal service operation as quickly as possible.Take ownership of assigned incidents and resolve them...


  • Dubai, Dubai, United Arab Emirates SWIFT LINE INNOVATIVE TECHNOLOGIES LLC Full time

    At Swiftline Innovative Technology, we're seeking a highly skilled Technical Support Specialist to join our team in Dubai. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our enterprise hardware and network systems.About the RoleThis is an exciting opportunity for a motivated individual to work with...


  • Dubai, Dubai, United Arab Emirates Americana Computer Systems Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Americana Computer Systems. As a key member of our IT department, you will play a crucial role in providing exceptional support to our users.Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring that our systems and software are...


  • Dubai, Dubai, United Arab Emirates Fractal Systems FZ LLC Full time

    Job OverviewAt Fractal Systems FZ LLC, we are seeking an experienced Technical Support Specialist to join our team. This is a unique opportunity to work with cutting-edge technology and provide top-notch support to our clients.Key ResponsibilitiesProvide technical assistance and support to end-users regarding hardware, software, network, and other IT-related...


  • Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    **Job Overview**We are seeking a highly skilled Technical Support Specialist to join our team at Dicetek LLC. As an L1 IT Support Technician, you will be the first point of contact for end-users seeking technical assistance.You will be responsible for diagnosing and resolving basic technical issues, ensuring that user inquiries are handled promptly and...


  • Dubai, Dubai, United Arab Emirates ManpowerGroup Middle East Full time

    **Job Overview:**We are seeking a skilled IT Support Specialist to provide technical assistance related to computer hardware and software, mobile devices, and other tech tools and products.Main Responsibilities:First and second-level technical support – calls/tickets/user interaction.Provide prompt responses to IT-related questions from end-users.Reliable...


  • Dubai, Dubai, United Arab Emirates Estemarat Group Full time

    We are looking for a skilled and customer-focused Technical Support Specialist to provide IT support, troubleshoot technical issues, and ensure smooth system operations. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.Key Responsibilities:Provide technical support to users via phone,...


  • Dubai, Dubai, United Arab Emirates Otis Elevator Co. Full time

    Job SummaryWe are seeking an experienced Technical Support Specialist - Supervisor to join our team. The successful candidate will be responsible for overseeing and managing service field operations within a designated geographical area. Key responsibilities include managing call backs, conducting safety audits, and acting as the second level of technical...


  • Dubai, Dubai, United Arab Emirates Fugro Full time

    Job DescriptionJob DescriptionWho we areDo you want to join our Geo-data revolution Fugros global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design,...


  • Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Dicetek LLC. As an IT Help Desk professional, you will be responsible for providing top-notch support services to staff members.Key ResponsibilitiesIncident Management: Respond promptly to staff inquiries and resolve issues efficiently during the first interaction whenever...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    We are seeking a Junior Technical Support Specialist to join our team. The ideal candidate will provide technical support and assistance to end-users, troubleshoot hardware and software issues, and document support procedures. Additionally, you will help in determining solutions for escalated support cases. This role requires excellent communication skills...