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Customer Care Agent

3 months ago

Ajman, Ajman, United Arab Emirates Sundus Full time
Role Overview

As a Customer Service Representative at Sundus, you will be the first point of contact for our valued customers. Your primary responsibility will be to address customer inquiries with a focus on delivering exceptional service.

Key Responsibilities
  • Engagement: Respond to customer inquiries, both inbound and outbound, with a friendly and professional demeanor.
  • KPI Compliance: Ensure adherence to established Key Performance Indicators (KPIs) to maintain service quality.
  • Professionalism: Exhibit politeness, poise, and emotional intelligence while managing calls, especially in challenging situations.
  • Ownership: Take full responsibility for customer issues, ensuring resolution until a satisfactory outcome is achieved.
  • Inquiry Identification: Accurately determine the nature of customer inquiries and provide assistance in a timely manner using your technical knowledge.
  • Clear Communication: Effectively communicate the reasons behind any concerns or issues to customers while maintaining ongoing contact.
  • Escalation: Forward complex inquiries to the appropriate departments for further assistance when necessary.
  • Sales Opportunities: Identify potential sales opportunities and inform customers about relevant products and services when applicable.
  • Record Keeping: Maintain detailed records of customer interactions to ensure reliable tracking of requests.
  • Corporate Image: Uphold a positive corporate image by adhering to company policies and procedures.

Your role is vital in ensuring customer satisfaction and loyalty, contributing to the overall success of Sundus.