Call Center Agent
2 months ago
**Call Center Agent (Leasing Inquiries)**
The Call Center Agent for Leasing Inquiries will handle both inbound and outbound calls from potential tenants interested in leasing units in the company properties. This role involves providing comprehensive information about available units, rental rates, terms, and guiding customers through the leasing process. The agent will also be responsible for lead management, scheduling property viewings, and maintaining a high level of customer service.
**Key Responsibilities**:
- Provide detailed information on available properties, rental terms, and conditions.
- Schedule property viewings and follow up with potential tenants after their visits.
- Maintain and update customer information and interactions in the CRM system.
- Conduct outbound calls to follow up with potential tenants.
- Identify and escalate high-priority leads to the leasing team for immediate action.
- Work flexible shifts, including rotation shifts.
- **Language Skills**: Bilingual (Arabic and English) with strong customer communication skills.
- **Experience**: At least 2 years of experience in real estate, leasing, or a similar customer service role.
- **Skills**: Knowledge of CRM systems, lead management, negotiation, and sales techniques; ability to handle high-pressure situations and multitask.
- **Attributes**: Persuasive, results-driven, attentive to detail, and a good team player.
**Salary Range**: (based on skills and experience).
Pay: From AED3,000.00 per month
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