Senior Customer Service Representative
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Caliberly. As a key member of our customer service department, you will be responsible for providing exceptional customer service, overseeing export and import operations, and ensuring compliance with international trade regulations and company policies.
Key Responsibilities:
- Customer Service:
- Provide timely and effective responses to customer inquiries, resolving issues and managing orders from initiation to delivery.
- Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty.
- Export and Import Operations:
- Oversee the coordination of export and import operations, ensuring compliance with international trade regulations and company policies.
- Work closely with logistics providers, customs brokers, and other stakeholders to ensure timely and accurate shipment of goods.
- Record Keeping and Reporting:
- Maintain accurate records of customer interactions, transactions, and shipment details.
- Provide regular reports to management on customer service performance and export/import operations.
- Training and Development:
- Assist in the development and implementation of customer service policies and procedures.
- Train and mentor junior customer service representatives to ensure they have the necessary skills and knowledge to provide exceptional customer service.
Requirements:
- Bachelor's degree in Business, International Trade, or a related field.
- Minimum of 5 years of experience in customer service, with at least 3 years in export and import management within the manufacturing industry.
- In-depth knowledge of international trade regulations, customs procedures, and logistics.
- Strong problem-solving skills and ability to handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in using customer service software and Microsoft Office Suite.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and as part of a team.
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