Customer Service Manager

2 weeks ago


Umm alQuwain, Umm al Qaywayn, United Arab Emirates Caliberly Full time

About the Role:

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Caliberly. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and ensuring the smooth execution of export and import operations.

Key Responsibilities:

  • Customer Service: Provide timely and effective responses to customer inquiries, resolve issues, and manage orders from initiation to delivery.
  • Export and Import Operations: Oversee export and import operations, ensuring compliance with international trade regulations and company policies.
  • Logistics Coordination: Coordinate with logistics providers, customs brokers, and other stakeholders to ensure timely and accurate shipment of goods.
  • Record Keeping: Maintain accurate records of customer interactions, transactions, and shipment details.
  • Policy Development: Assist in the development and implementation of customer service policies and procedures.
  • Training and Development: Train and mentor junior customer service representatives.
  • Collaboration: Collaborate with other departments, such as sales, production, and logistics, to ensure a seamless customer experience.
  • Continuous Improvement: Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.

Requirements:

  • Bachelor's degree in Business, International Trade, or a related field.
  • Minimum of 5 years of experience in customer service, with at least 3 years in export and import management within the manufacturing industry.
  • Indepth knowledge of international trade regulations, customs procedures, and logistics.
  • Strong problem-solving skills and ability to handle multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to work independently and as part of a team.

Working Arrangements:

This role is based in our office and requires regular attendance. We are not currently offering remote work options for this position.



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