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Restaurant Operations Manager
2 months ago
As a key member of the Shangri-La Group team, the Assistant Restaurant Manager plays a vital role in ensuring the smooth operation of our restaurants. The successful candidate will be responsible for implementing and maintaining high standards of service, food quality, and customer satisfaction.
Key Responsibilities:- Service Standards and Procedures: Assist in developing and implementing service standards and procedures to ensure consistency and excellence in guest service.
- Staff Scheduling and Management: Rotate and schedule staff to provide full coverage and maximize productivity, while also motivating and developing staff to achieve their full potential.
- Guest Satisfaction: Minimize guest complaints by addressing issues promptly and taking remedial action as needed, while also ensuring that all guests are reserved promptly and their satisfaction is checked through regular feedback.
- Cleanliness and Maintenance: Maintain the cleanliness, tidiness, and orderliness of the restaurant, including the kitchen, dining areas, and restrooms, to ensure a positive guest experience.
- Uniform and Grooming: Stress the importance of personal cleanliness, grooming, and adherence to the prescribed uniform to maintain a professional image.
The ideal candidate will possess excellent leadership and communication skills, with the ability to motivate and develop staff to achieve exceptional results. If you are a results-driven professional with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
