Restaurant Operations Manager

6 days ago

Dubai, Dubai, United Arab Emirates EATHOS Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at EATHOS. As an Assistant Restaurant General Manager, you will play a key role in supporting the overall management and operation of our restaurant.

Key Responsibilities
  1. Restaurant Operations
  • Assist in overseeing daily activities to ensure smooth restaurant operations and exceptional customer service.
  • Monitor and manage inventory levels to ensure availability of ingredients, supplies, and equipment necessary for smooth operations.
Staff Management
  • Train, mentor, and motivate staff on restaurant policies, procedures, and customer service standards.
  • Monitor and manage staff performance to ensure consistent adherence to standards.
Customer Satisfaction
  • Monitor and manage customer satisfaction to ensure a positive dining experience.
  • Promptly address any concerns or complaints to ensure customer satisfaction.
Business Growth
  • Collaborate with the restaurant manager to implement strategies to drive transaction growth, increase average order value (AOV), and achieve sales growth like-for-like (LFL).
  • Support the restaurant manager in analyzing financial reports, sales data, and operational metrics to drive revenue growth and cost efficiencies.
Administrative Tasks
  • Assist in scheduling staff, optimizing labor costs, and ensuring appropriate coverage during peak hours and special events.
  • Oversee health and safety (H&S) protocols to ensure compliance and a safe working environment.
Recruitment and Training
  • Assist in recruiting, hiring, and onboarding new staff members.
  • Conduct interviews and manage the administration process.
Inventory Management
  • Monitor and control stock levels to minimize wastage and maximize profitability.
  • Implement stock rotation procedures to ensure efficient inventory management.
Supplier Management
  • Collaborate with suppliers to manage deliveries and ensure timely receipt of quality ingredients and products.
Delivery Operations
  • Assist in managing the delivery dispatch process to ensure orders are dispatched in a timely and efficient manner.
  • Collaborate with the kitchen and service teams to ensure prompt preparation and packaging of delivery orders.
Quality Control
  • Monitor the order queue and assist in assigning delivery drivers based on availability and proximity to the delivery location.
  • Monitor and manage the average preparation time for delivery orders to ensure timely and accurate order preparation.
Restaurant Oversight
  • Oversee the overall running of the restaurant to ensure smooth operations, efficient service, and effective communication between staff members.
Customer Service
  • Manage customer satisfaction by monitoring service quality, response time, and complaint management.
  • Strive for continuous improvement in customer service.
Training and Development
  • Collaborate with the restaurant manager to develop and implement training programs, performance evaluations, and recognition initiatives.
Requirements
  1. Proven experience in a supervisory or assistant management role in the restaurant industry.
  2. Strong leadership and organizational skills to assist in managing a team and overseeing restaurant operations.
  3. Excellent interpersonal and communication skills to interact with staff, guests, and vendors.
  4. Exceptional customer service skills with a passion for creating a welcoming and memorable dining experience.
  5. In-depth knowledge of restaurant operations, including front-of-house and back-of-house procedures.
  6. Familiarity with financial reporting, sales analysis, and cost control measures.
  7. Ability to remain calm under pressure and handle challenging situations with professionalism and diplomacy.
  8. Knowledge of health, safety, and sanitation regulations in a restaurant environment.
  9. Proficient computer skills for point-of-sale systems, inventory management, and scheduling software.
  10. Flexibility to work evenings, weekends, and holidays as required.
  11. Ability to lift and carry moderate weights and stand for extended periods.
  12. Knowledge of EATHOS menu, brand, and service standards is an advantage.

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