IT Technical Support Associate Specialist

6 days ago


Dubai, Dubai, United Arab Emirates Cigna Full time

**Job Summary:**

We are seeking a skilled IT Technical Support Associate to provide exceptional technical support to onsite and remote users. The ideal candidate will have excellent communication skills, be able to manage IT Service Desk Incidents effectively, and prioritize tasks efficiently.

About the Role:

This is an exciting opportunity to work with our team as a Technical IT Analyst and Support Professional. As a key member of our IT Support team, you will be responsible for providing technical assistance to employees and managing IT service requests.

Responsibilities:

  • Provide technical support to onsite and remote users
  • Manage / monitor IT Service Desk Incidents via call management system
  • Prioritize and allocate within IT Support teams all requests
  • Manage User system access for various applications
  • Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk
  • Ensure all incidents are managed in accordance with targets set out in SLA
  • Escalate any issues/ outages to IT Service Desk Manager
  • Work as part of a shift rota
  • May be required to work as part of an on-call rota

About Cigna Healthcare:

Cigna Healthcare is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.



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