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Senior IT Support Specialist

2 months ago


Dubai, Dubai, United Arab Emirates Black Pen Recruitment Full time

**Job Summary**

Black Pen Recruitment is seeking a highly skilled and experienced Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and internal teams.

**Key Responsibilities:**

  • Troubleshooting and Resolving Technical Issues: Identify and resolve complex technical problems related to software, hardware, and network systems.
  • Developing Technical Documentation: Create and maintain accurate and comprehensive technical documentation for applications, systems, and patches.
  • Providing Excellent Customer Service: Respond to technical support requests in a timely and professional manner, ensuring high levels of customer satisfaction.
  • Maintaining IT Infrastructure: Ensure the smooth operation of our IT systems, including the company website and intranet site.
  • Project Coordination: Collaborate with cross-functional teams to identify and arrange project requirements, ensuring seamless project execution.

**About Us:**

Black Pen Recruitment is a leading recruitment agency specializing in IT and technology staffing. We are committed to delivering exceptional service and results to our clients and candidates.