Technical Support Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Dice Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Dice. The successful candidate will be responsible for providing exceptional customer service and technical support to our users.

Key Responsibilities

  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Escalate complex issues to senior technical staff as needed.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
  • Stay up-to-date with the latest technology trends and advancements to provide expert-level support.
  • Develop and maintain technical documentation to ensure accurate and consistent information.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft 365 and Windows operating systems.
  • Experience with technical support software and tools.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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