Technical Support Specialist
4 days ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Dice. The successful candidate will be responsible for providing exceptional customer service and technical support to our users.
Key Responsibilities
- Respond to user inquiries and resolve technical issues in a timely and professional manner.
- Escalate complex issues to senior technical staff as needed.
- Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
- Stay up-to-date with the latest technology trends and advancements to provide expert-level support.
- Develop and maintain technical documentation to ensure accurate and consistent information.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft 365 and Windows operating systems.
- Experience with technical support software and tools.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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