Client Director

3 weeks ago


Sharjah, Sharjah, United Arab Emirates Lockton Inc. dubai Full time
Key Responsibilities:

As a Client Manager at Lockton Inc. Dubai, you will be responsible for overseeing the day-to-day operations of the customer service department. This includes responding to customer service issues in a timely manner, creating effective customer service procedures, policies, and standards, and developing customer satisfaction goals.

Key Performance Indicators:
  • Supervising and coordinating the team to meet customer satisfaction goals.
  • Implementing and maintaining an effective customer loyalty program.
  • Assessing service statistics and preparing detailed reports on findings.
  • Managing the approved budget of the customer service department.
Requirements:
  • Strong leadership and communication skills.
  • Ability to analyze and resolve customer service issues.
  • Experience in customer service operations and management.
  • Knowledge of customer service procedures and policies.

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